Get the Most From Your Health Plan

Get the Most From Your Health Plan


Benefits you need, plus programs and support to keep you healthy. We’ve got you covered.
Getting the most from your plan is easy – and we want to make sure you understand exactly what you get from your benefits.
"These six tips can help you get started.

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"Number one. The right care starts with your Primary Care Provider – also called your PCP.
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"Your PCP will listen to your health concerns,
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"Help you find a specialist
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"And talk to you about your medicines
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Your PCP’s name is on your member ID card.
"Number two. Work with a Care Manager to help you get access to the care you need.
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If you have a condition like diabetes or high blood pressure, our Care Managers can help you understand your benefits and coordinate your care.
"Number three. Schedule your annual wellness exam. Getting the preventive care you need is key to staying healthy.
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It’s so important for you – and to us - that we’ll send you reminders when you need to schedule important exams, screenings or vaccines, like the flu shot.
When you get one of these reminders, make sure to schedule your appointment right away.
"Number four. Get help scheduling your appointments. Timing is everything. When scheduling your appointments, ask for the first appointment of the day.
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You should also ask the office to let you know if they’re running late so you won’t have to wait too long when you arrive.
If you need help getting an appointment with a specialist, call Member Services and we’ll help you.
"Number five. Access your health plan and benefit information online.

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You can register and sign in at Click “member sign in.”
Once you’re signed in, you’ll have ‘round the clock access to your plan information.
You can change your PCP, request a new member ID card, and enroll in a Disease Management Program.
"Number six. Get answers to your health concerns, 24/7, by using our telehealth tools. All at no cost to you.

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Our Nurse Chat lets you connect with a registered nurse who can answer your questions. If you need to speak to a doctor, the nurse will set up a video call.
"To get started, visit and enter your member information.

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You can also call our 24/7 Nurse Line, to speak to a registered nurse to get reliable health information.
Follow these tips and you’ll be well on your way to getting the most from your Horizon NJ Health plan.
If you have questions or need help, we are always here for you.
[Horizon Blue Cross Blue Shield of New Jersey logo and disclaimer]

Talk to us

Horizon NJ Health hosts Community Health Advisory Committee meetings with members, community health advocates and community leaders to talk about ways to improve member services, health education and outreach activities. If you want to join us for the next meeting or have ideas on how we can better serve you, email us.