As a Horizon NJ Health member, you should not get bills for covered services when you see a provider in our network. Your providers are responsible for sending us a claim to receive payment for the care they give you. If you have coverage through another health plan in addition to Horizon NJ Health (including Medicare), your doctor must use the other plan for payment before they bill Horizon NJ Health for your care.

It is important to carry all your member ID cards with you. Show all your cards any time you visit a doctor, dentist, hospital, pharmacy, lab or other provider. This helps your providers know how to bill for that service, supply or prescription.

If you get services that are not covered by Horizon NJ Health, you may be billed. Before care is given, your doctor should tell you if a service is not covered and if you will be billed. If you are not sure whether a service is covered, call Member Services at 1-800-682-9090 (TTY 711).

If you get a bill, call Member Services at 1-800-682-9090 (TTY 711). We will give you instructions on what to do.