Do You Need a Ride to a Medical Appointment?

LogistiCare is the Medicaid transportation vendor for people enrolled in Medicaid or NJ FamilyCare. Members may call them at 1-866-527-9933 (TTY 1-866-288-3133) to set up a transportation appointment. You can also make your reservation online at njmedicaidride.net or via a free mobile app, LogistiCare Trip Manager, through the App Store on any smartphone. Call by noon at least 2 days before you need the ride.

If you are a homebound member and you need special services or transportation for your medical care, call your Horizon NJ Health Care Manager toll free at 1-800-682-9094 and we can help arrange a ride. Remember – do not call an ambulance for routine transportation needs.

Don’t forget to schedule your return ride home; but if you did not schedule a ride, you can do so once your appointment is over. You or your doctor’s office can call the "Ride Assist" phone number at 1-866-527-9934 (TTY 1-866-288-3133) and ask that someone be sent to pick you up. The transportation provider should pick you up within 60 minutes from time you call them.

To report any problems with your transportation, call the LogistiCare complaint hotline at 1-866-333-1735. LogistiCare also has a website where you can complete an online form and LogistiCare will respond to your issue: https://wecare.logisticare.com.