LabCorp Alert and Panic Results Policy

LabCorp’s Alert Results Policy allows clients to customize their alert tests based on practice needs. LabCorp recognizes that the physician can best determine the alert settings for his or her office setting.

The definitions of the alert and panic results are:

  • Alert Results. An excessively abnormal test result. Physicians may want the clinical laboratory to notify them whenever a test result is excessively abnormal, although not life-threatening. LabCorp calls these alert laboratory results to the physician on weekdays, Monday through Friday, during normal business hours.
  • Panic Results. A potentially life-threatening laboratory result. As mandated by Federal law and regulatory agencies, LabCorp telephones these panic laboratory results to the physician as soon as they are verified 24 hours a day, seven days a week.

If you wish to customize the alert values that you want called or modify alert values previously set, please contact your LabCorp representative or call LabCorp Customer Service at 1-800-745-0233.

It is important to remember that if your practice is set up with LabCorp to receive only final reports, no printed results will be sent until all testing has been completed. For example, if you order a Prothrombine Time/The International Normalized Ratio (PT/INR) and a routine urine culture for a patient, you will not receive the results of the PT/INR until the urine culture result is finalized. With customized alert values, you will be advised of any excessively abnormal results without having to wait for all other testing to be completed.