Horizon Blue Cross Blue Shield of New Jersey complies with applicable Federal civil rights laws and does not discriminate against nor does it exclude people or treat them differently on the basis of race, color, gender, national origin, age, disability, pregnancy, gender identity, sex, sexual orientation, or health status in the administration of the plan, including enrollment and benefit determinations.
Horizon BCBSNJ provides free aids and services to people with disabilities to communicate effectively with us, such as:
Please call Member Services at 1-800-355-BLUE (2583), if you need the free aids and services noted above and for all other Member Services issues, including:
If you believe that Horizon BCBSNJ has failed to provide the free aid services or discriminated on the basis of race, color, gender, national origin, age, disability, pregnancy, gender identity, sex or sexual orientation, you can file a Nondiscrimination Grievance with Horizon BCBSNJ’s Civil Rights Coordinator. If you need assistance filing your Nondiscrimination Grievance, please call Horizon BCBSNJ at 1-800-658-6781. You can also file a grievance in person or by mail.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
Office for Civil Rights Headquarters
U.S. Department of Health and Human Services
200 Independence Avenue, SW
Room 509F, HHH Building
Washington, D.C. 20201
1-800-368-1019 or 1-800-537-7697 (TDD)
OCR Complaint forms are available at www.hhs.gov/ocr/office/file/index.html.