2009 Member Satisfaction Survey Results

Each year Horizon NJ Health members are asked what things we do well and what things we could do better.  Answers to these questions help us to improve.  In 2009 we asked questions about:

• Getting the care you need.
• Getting help quickly.
• Doctors helping to make decisions for your health.
• How well doctors communicate.
• How well our doctors work.
• How well Horizon NJ Health works.
• Customer service.
• Health Promotion and Education.

The 2009 survey showed that parents and caregivers of children with long-term illness give high ratings to their doctors and nurses, and have great communication with their doctors. Healthy members feel that Horizon NJ Health and its doctors can do a better job of communicating. 

Some areas that we can improve are:

• Getting help from doctors with the coordination of a child's medical care. 
• Getting faster care.
• Better education about health and promoting healthy living. 

If you would like more details on the 2009 Horizon NJ Health Member Satisfaction Survey, please call Member Services toll free at 1-877-7NJ-HEALTH (1-877-765-4325), 24 hours a day, seven days a week.

Communicating with Horizon NJ Health
Horizon NJ Health wants to make written and spoken information easier to understand. We have many hand outs written in English and Spanish. Call our Health and Wellness Program toll free at 1-800-682-9094. Materials for the visually and hearing impaired are also available through our TDD/TTY service at 1-800-654-5505.

We also have staff members who know many languages, including sign language.  When we do not have someone who speaks your language, we will find someone who does.  We can arrange for a translator to talk over the phone with you and your doctor to help during your doctor’s visit.  There is no cost to you to use our translation services and it is easy to use.  Just call Member Services at 1-877-7NJ-Health (1-877-765-4325).

Communicating with Your Doctor
A good way to improve communication with your doctor is to make a list of your symptoms and questions before you visit your doctor.  It is very common to forget important questions once you are at the doctor’s office, so writing them down is very helpful.  Also, write down what your doctor says for you to do and ask questions if you do not understand what your doctor is telling you. 

Use this Ask Me 3 Worksheet to help think of things to ask your doctor.