You have the right to appoint a Personal Representative
Your Personal Representative is someone you choose to work with Horizon NJ Health on your behalf to manage your enrollment, claims, premiums, appeals or anything else about your benefits. Your Personal Representative can be a husband or wife, a son, daughter or other relative, a family friend, an attorney, or someone chosen by a court.
Your Personal Representative stands in for you if you do not feel well enough to manage your insurance benefits on your own. You can ask your Personal Representative to handle all phone conversations or letters about your benefits with Horizon NJ Health.
Even if you choose a Personal Representative, you do not lose any of your rights. You can always choose to handle your own benefits or appoint another Personal Representative if you are not happy with the one you already have.