Member Support

Horizon Behavioral Health

Horizon Behavioral Health
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About Horizon Behavioral Health (Mental health/substance use)
Horizon NJ Health’s Behavioral Health program is committed to giving our members access to safe and effective care. The Horizon Behavioral Health program helps ensure medical and behavioral health services are available to help members better manage all parts of their health. We are focused on making sure our members get the right care when they need it.

How members get help
To access behavioral health or substance use disorder resources, members can visit our award winning website, Achieve Solutions. Achieve Solutions offers comprehensive behavioral health and wellness resources for members and their families, so that they can make educated decisions about their health. This interactive site includes health assessments, personalized health tracking, and extensive health research and learning tools. Educational information is also available, as well as tools to locate providers, community resources or child and elder care services through an interactive assistant.

Dedicated support 24/7
We are committed to getting members the support they need. Services are available 24 hours a day, seven days a week. Call the numbers below if you are a client or member of the following:

   Division of Developmental Disabilities (DDD)       1-877-695-5612 (TTY/TDD 711)  
   Managed Long Term Services and Supports  (MLTSS)       1-844-444-4410  
   Dual Special Needs Program (DSNP)       1-800-543-5656  

Members not enrolled with DDD, MLTSS or DSNP should call their local Medical Assistance Customer Center (MACC) for mental health services. To find the number of a local MACC, call the NJ FamilyCare Hotline at 1-800-356-1561 (TTY/TDD 711). For addiction services and referrals, call the New Jersey Addiction Services Hotline at 1-844-276-2777 (TTY/TDD 711). You can also call 1-844-ReachNJ (1-844-732-2465).

Horizon Behavioral Health includes intensive care management services for members in the DSNP and MLTSS programs. All members can access emergency behavioral health services by calling 1-877-695-5612 (TTY/TDD 711).

The Horizon Behavioral Health Program is administered by ValueOptions of New Jersey, Inc., a New Jersey Corporation Licensed by the NJ Department of Banking & Insurance as an Organized Delivery System. ValueOptions® is contracted by Horizon NJ Health to administer the Horizon Behavioral Health Program.