Member Support

How Horizon NJ Health Works

Do You Need a Ride to a Medical Appointment?
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LogistiCare is the Medicaid transportation vendor for people enrolled in Medicaid or NJ FamilyCare. Members may call them at 1-866-527-9933 to set up a transportation appointment. Members with hearing or speech difficulties may use LogistiCare’s TDD / TTY service by calling 1-866-288-3133. Call by noon at least 2 days before you need the ride.

If you are a homebound member and you need special services or transportation for your medical care, call your Horizon NJ Health care manager, toll free at 1-800-682-9094 and we can help arrange a ride. Remember – do not call an ambulance for routine transportation needs.

Once your appointment is over, you or your doctor’s office can call the "Where's My Ride" phone number at 1-866-527-9934 and ask that someone be sent to pick you up. The transportation provider should pick you up within 90 minutes from time you call them.

To report any problems with your transportation, call the LogistiCare complaint hotline at 1-866-333-1735. LogistiCare also has a website for member concerns where you can complete an online form and LogistiCare will respond to your issue.